Unknown Beverage

It is confirmed that many Starbucks employees do not know anything about the Iced Cafe con Leche. A delightful drink and more easy on the pocket book than a Frappuccino. A visit to Starbucks in Owasso revealed that the employee did not even know the drink was on the menu behind him. The employee tried to deflect my choice to a different item but I politely pointed out that it was listed in the coffee section. He proceeded to ring up the item and then pulled out the large ring binder in order to research how to make my drink and mentioned that he had never made that drink. After twenty minutes and checking twice on the progress, the barista hand delivered the drink and mentioned that he called to find out how the drink was to be made. He did a great job for his first attempt. The unknown beverage to many employees is probably unknown to many customers. I am confident that this scenario will take place if this beverage is ordered again. It can only come full circle if I actually tell them how to make the drink. May the unknown be known.